Employer Frequently Asked Questions (FAQs)

What kind of HR services do you provide?

Our experienced team covers all aspects of Human Resources, including employee relations and performance challenges, recruiting and compensation analysis, employee handbook development, HRIS planning and optimization, and training and coaching. We also enjoy working with our peers in busy HR departments who need to supplement their department with outside resources, including recruiting, coaching, conflict resolution, and training services. Note that we only work with employers, not individuals. Please visit our Services page to learn more about our practice areas.

What types of organizations use HR ROI services?

We work with for-profit and nonprofit organizations, small local businesses, and large national employers. The organizations that use our services are broad in scope and include various focus areas. Here is an overview of our client profiles.

Who are your clients?

We work with two primary groups: 

1) Owners, executives, boards, and managers that don’t have a dedicated HR staff and need to outsource the HR function, require a compliance audit, are start-ups, or who need an HR professional when questions and concerns arise from time to time about performance, discipline, FMLA, complaints, and other legal issues.

2) HR departments that need tactical or strategic support with a project, process, or program due to a lack of available resources. We commonly work as coaches, trainers, and recruiters in this area or in launching employee surveys or 360 feedback projects.

However, we also partner with start-ups and entrepreneurs and organizations like the NH Center for Nonprofits, our local Chambers of Commerce, and other related governmental and news organizations. We are always ready to support our communities, so please reach out to discuss any partnership opportunities.

How do I initially engage with HR ROI to learn more?

You can call us at 603.766.4906, book a consultation now, or message us to schedule a complimentary, confidential consultation or to ask any questions. We are happy to discuss our services and find the right option for your organization.

What can I expect during a complimentary consultation? Is there anything I should prepare?

We’ll ask lots of questions to learn more about your company and explain our services to ensure you walk away with insight and are matched with the right professional(s) on our team. An online proposal will be created and sent to your designated contact(s). If you choose to work with our firm, we’ll schedule the first steps at a mutually convenient time and get started.

What kind of client engagement options are available? 

Yes, we provide customized solutions based on organizational needs and the service. Some clients need a knowledgeable consultant available whenever HR questions arise and pay an hourly rate. Others require more regular, dedicated support and opt for a budgeted monthly retainer. A one-time project fee is generally more appropriate for compensation projects, employee surveys, and handbooks. Training, development, and coaching services are usually a tiered approach with discounts for multiple sessions and events. Our professional recruiting services are typically a retained service fee structure, but there are also hourly, budgeted options.

What is the cost of your services?

We engage with our clients based on several factors, including organizational size, for-profit or nonprofit status, geographical location(s), the complexity of the assignment, and the expertise required for the services provided. Nonprofits are always discounted, but we deliver outstanding HR services to all clients regardless of the fee structure.

Is someone really available 24/7/365 for my HR emergency or your HR Hotline?

Yes, we utilize New England Call Center to professionally answer our calls 24 hours a day, every day. Notification is sent immediately to our on-call team member. If you tell the New England Call Center your call is urgent, we’ll respond regardless of weekends, holidays, or the time of the day. We often receive Saturday night and Sunday morning calls from business owners that became aware of an issue that cannot wait until Monday. Our team is also available for scheduled weekend meetings, investigations, and training sessions. And of course, our existing clients are always provided their consultant’s direct mobile phone and email contact information.